Return/Refund and Shipping Policies We at SuccessCare want our customers to be happy with their purchases. If, for any reason, you are unhappy with your purchase, please contact us at 1-800-598-6400 ext 299. If the product is defective, you may return it to us for a replacement or refund. All products ordered will be shipped within 15 business days unless otherwise noted in the item description.